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The Affordable Connectivity Program (ACP) and Lifeline are separate programs. ACP benefits may be combined with Lifeline benefits and applied to the same service plan. You may also apply ACP and Lifeline benefits to different service plans. You do not need to enroll in ACP in order to enroll in Lifeline and you do not need to enroll in Lifeline in order to enroll in ACP. You may choose to get ACP and Lifeline services from different service providers. You may transfer your Lifeline and ACP services to another provider subject to certain regulatory restrictions.
Completion of this form is required. This form is used for the purpose of verifying your eligibility for and enrolling you in ACP and or Lifeline benefits and an eligible IPC service plan and will not be used for any other purpose. ACP/Lifeline benefits are subject to verification of eligibility by IPC and the National Verifier.
ACP /Lifeline services are subject to availability and IPC’s Terms and Conditions and Policies available at www.ipc-llc.com.
You may obtain Internet access service supported by the ACP Program from any participating provider of your choice, and you may transfer your ACP Program benefit to another participating provider at any time. Only one ACP Program discount per household is permitted. You may not transfer your ACP Program discount to another person. You may be de-enrolled from the ACP Program if you receive the ACP Program discount from another provider. You may be disconnected from ACP-supported service after 90 consecutive days of nonpayment. You may file a complaint against your ACP benefit provider via the FCC consumer complaint center.
IPC service is a prepaid service offered by the company to subscribers eligible for ACP and Lifeline discount benefits in states where it is authorized to do so. To maintain your service and benefits, you must personally activate the service by initiating data usage, or by responding to instructions from IPC to activate the service. To keep your account active, you must use the service at least once during a 30-day period by completing an outbound call, sending a text message, using cellular data, purchasing additional service from IPC, answering an in-bound call from someone other than IPC, or by responding to a direct contact from IPC confirming that you want to continue receiving service from IPC. If your service goes unused for 30 days, you will no longer be eligible for ACP benefits and your service is subject to a 15-day cure period during which you must use the service (as described above) in order to fully re-activate your service and remain enrolled in the ACP and or Lifeline Program.
The Affordable Connectivity Program (ACP) and Lifeline are government benefit programs operated by the Federal Communications Commission (FCC) that provides discounts on monthly voice and broadband Internet access service and certain connected devices. For more information about the ACP / Lifeline programs and the program eligibility requirements, call us at 1-888-224-6958 (Option 2) or visit www.ipc-llc.com.
Willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program.
ACP and Lifeline benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider no more than once in a service month.
ACP and Lifeline discounts can be applied to any available IPC service plans at the same terms available to households that are not eligible for ACP or Lifeline supported services. Upload/download speeds will be determined by your particular service plan, and other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds, as described in our Broadband Transparency Disclosure at www.ipc-llc.com. A complete listing of our plans, including plans that are fully covered (no co-pay after application of the ACP discount), is available at www.ipc-llc.com.
ACP/ Lifeline monthly service and one-time device discounts are not transferrable to other households or individuals.
An eligible household is limited to one monthly service discount and a single one-time device discount.
An eligible household does not have to purchase an ACP discounted connected device in order to enroll in the ACP and receive monthly service discounts. Devices available for ACP discounts are listed at www.ipc-llc.com.
Eligibility for the ACP/Lifeline enrollment is determined by the National Verifier and National Lifeline Accountability Database, administered by the Universal Service Administrative Company (USAC), or an alternative verification process approved by the FCC.
Your ACP discount benefit is separate from your Lifeline discount benefit. Your household can receive only one ACP benefit and one Lifeline benefit. Your ACP benefit can be separate or combined with your Lifeline benefit, depending on your choice and the service plan you choose. Lifeline participants may maintain their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider.
If the FCC announces the end of the ACP, or we discontinue our ACP service offers, or you transfer your ACP benefits to another provider, or we determine your household is no longer eligible, you will be notified. You may keep your service plan by paying the applicable undiscounted rate plus applicable fees and taxes.
If you select a plan that is not fully covered by applicable discounts and requires monthly post-payments (IPC does not offer any such plan at this time), IPC may disconnect your ACP or Lifeline supported service after 90 consecutive days of non-payment.
A household may file a complaint against an ACP/ Lifeline service provider via the FCC’s Consumer Complaint Center.
Completion of this form does not eliminate the need for the applicant to complete the National Verifier’s Standard ACP/Lifeline Application Form which is required.
A subscriber already enrolled in the ACP or Lifeline program with another provider must consent to the transfer of their ACP and or Lifeline benefit to IPC.
The effect of an ACP and or Lifeline benefit transfer is that your ACP and or Lifeline benefit will be applied to IPC program services and will no longer be applied to service retained from your former ACP and or Lifeline service provider. You may be subject to your former ACP/Lifeline provider’s undiscounted rates as a result of the transfer if you elect to maintain service from that provider.
You are limited to one ACP and one Lifeline benefit transfer transaction per service month, with limited exceptions for situations where a subscriber seeks to reverse an unauthorized benefit transfer or is unable to receive service from a specific provider.
Your ACP enrollment has been approved!
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